Strategy
Recognizing the potential impact of an impending shutdown in India due to COVID-19, Pena4, a leading medical coding company, proactively took steps to safeguard their operations. The company quickly transitioned 300 offshore medical coders to remote setups, ensuring secure connections via the Pena4 VPN and updating security protocols. Pena4’s proactive approach played a pivotal role in helping an automated medical coding company maintain its operations during the pandemic.
Challenge
As COVID-19 swept across the globe, India announced an unforeseen shutdown, which brought the operations of numerous offshore medical coding companies to an abrupt halt. Among those affected was an automated medical coding company heavily reliant on an Indian-based coding service that went out of business, leaving this client stranded without the essential infrastructure and support required to continue their operations. Facing pressing needs and stringent time constraints, this company turned to Pena4 for a solution. The challenge at hand: Develop and implement an entire workflow, including data upload, compliance checks, coding, and quality assurance within an astonishingly brief 48-hour window.
Solution
Understanding the urgency of the situation, Pena4 swiftly mobilized its resources. They quickly assembled a dedicated team of 111 remote medical coders and quality assurance personnel. This team worked tirelessly, collaborating around the clock over a weekend to devise and launch a comprehensive solution. Pena4's experts formulated a workflow that encompassed every aspect required for seamless medical coding operations, from data upload and software compliance checks to coding, validation, and rigorous quality assurance protocols.
Results
The impact of Pena4's rapid and precise execution had a significant impact. Over a duration of 4 ½ months, the collaborative effort between Pena4 and the automated medical coding company resulted in the coding of 309,062 cases. Each night, the team achieved an average of 4,353 coded cases, with the peak reaching an astounding 9,520 cases in a single night. Despite this unprecedented workload, Pena4's team never faltered — the team never missed a single turnaround time. Their commitment to excellence and resilience ensured the continued functioning of the automated medical coding company during its most challenging time.
Success
Pena4's swift and efficient response during the tumultuous early days of the COVID-19 pandemic stands as a testament to their adaptability, dedication, and technical fortitude. By promptly addressing the needs of their client, they rescued a critical operation and also showcased their ability to thrive under pressure. The client collaboration not only underscored Pena4's resilience but also set a new industry benchmark for high-volume medical coding operations conducted seamlessly under extraordinary circumstances.
